At Alira Aesthetics, your privacy and confidentiality are a priority. This policy explains how we collect, use, store, and protect your personal information in line with Australian Privacy Principles.

1. Information We Collect

When you book an appointment, we collect the following details:

First name and last name

Email address

Phone number

Date of birth

2. How We Collect Information

Your information is collected through our booking platform, Juv’ae360.

3. Why We Collect Information

We collect your personal information for purposes including:

Managing and confirming bookings

Billing, invoicing, and processing refunds

Providing follow-up care and aftercare

Meeting legal and regulatory requirements in New South Wales

4. How We Store and Protect Information

All records are stored securely through JUVAE 360, which is privacy-compliant.

Records are strictly confidential and accessed only by Nurse Julia and the Juv’ae medical team.

Information will not be sold, rented, or shared with third parties, except when required by law.

5. Disclosure of Information

Your information may be disclosed if:

It is required by law, court order, or audit; or

It is necessary to comply with medical and prescribing regulations.

7. Data Retention

As required under New South Wales law, client records are securely stored for a minimum of seven years

8. Contact Us

If you have any questions or concerns about your personal information, or wish to make a request, please contact:

info@aliraaesthetics.com.au

1. Booking & Fees

• All bookings are made through our online booking system

• A $50 booking fee is required to secure your appointment. This fee is non-refundable and will be deducted from the cost of your treatment.

• By booking, you agree to these terms and conditions.

2. Cancellations & Rescheduling

• A minimum of 48 hours’ notice is required to reschedule or cancel your appointment.

• Late cancellations or non-attendance will result in forfeiture of your booking fee.

• Repeated cancellations may affect your ability to book future appointments.

3. Appointment Policies

• Please arrive on time to ensure the full consultation and treatment can be carried out.

• If you arrive late, your treatment may be shortened or rescheduled, and your booking fee may be forfeited.

4. Refunds

• Alira Aesthetics does not offer refunds for change of mind, dissatisfaction with results.

• Booking fees are strictly non-refundable.

• Package purchases are non-transferable and must be used by the named client.
  

5. Medical Suitability

• All treatments require a consultation to assess suitability.

• Treatments will not proceed if contraindications are present. The final decision rests with the treating nurse/medical team.

• Outcomes vary and results cannot be guaranteed.

7. Legal & Liability

• All treatments are provided by a Registered Nurse under the supervision of a prescribing doctor.

• Alira Aesthetics is fully insured for all services provided.

• By booking, you acknowledge and accept that no treatment results can be guaranteed, and you release Alira Aesthetics from liability for adverse outcomes, except as required by law.